Frequently Asked Questions

Everything you need to know about your PH5 experience

How do I care for my PH5 knitwear?

To maintain the shape and longevity of our signature knits, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid hanging your garments as this can cause stretching.

What is your shipping policy?

We offer worldwide shipping. Orders are processed within 2-3 business days. Standard domestic shipping typically takes 5-7 business days, while international shipping times vary by destination.

Can I return or exchange an item?

Yes, we accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return.

How do I determine my size?

Since our knitwear has varying degrees of stretch, we provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your products sustainable?

Sustainability is a core pillar of PH5. We utilize zero-waste knitting technology and source eco-friendly yarns, such as recycled polyester and organic cotton, to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through services like Afterpay in select regions.